KYC/KYB remediation

Continue the current case

Your account has one current verification case. A later rejected record does not invalidate an earlier case that is still actionable for remediation. When a request is already in progress, POST /v1/me/verification/link returns 409 self_verification_in_progress without a new URL:

{
  "error": {
    "code": "self_verification_in_progress",
    "message": "a verification is already in progress"
  }
}

Call GET /v1/me/verification and reopen the existing link.url. Do not create a second case or change the idempotency key.

Resubmit in place

While remediation is possible, the current submission exposes:

{
  "submission_id": "sub_123",
  "status": "changes_requested",
  "pending_documents": ["proofOfResidence"],
  "documents_received": ["identity"],
  "changes_requested_comments": "Upload a legible proof of residence.",
  "documents_gate": { "ok": false, "total": 2, "matched": 1 }
}

Upload every item in pending_documents in the existing wizard. The wizard resubmits in place: the submission_id is unchanged and no new submission is created. When the last required document is accepted, the case automatically returns to pending_review and the portal shows Waiting for approval.

Why did I receive a 409?

A current self-verification case already exists. Read the current verification and reuse its open link.

Does resubmission create a new review?

No. The existing submission is updated and returns to review after the requested evidence is complete.

See the error catalog for actionable error codes.

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KYC/KYB remediation

Continue the current case

Resubmit in place

​Continue the current case

​Resubmit in place

Continue the current case

Resubmit in place