> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cbpayapp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# KYC/KYB remediation

> Continue the current verification case when compliance requests changes

两个环境的 API 完全一致——先在 test 环境构建，再通过切换基础 URL 和密钥上线。 [环境与测试 →](/zh/environment-testing.md)

> This page is temporarily provided in English while the Chinese translation
> is scheduled. Field names and behavior are identical in every locale.

## Continue the current case

Your account has one **current verification case**. A later `rejected` record
does not invalidate an earlier case that is still actionable. If a request is
already open, `POST /v1/me/verification/link` returns
`409 self_verification_in_progress` without a new URL. Call
`GET /v1/me/verification` and reopen the existing `link.url`; do not create a
second case or change the idempotency key.

The current submission exposes `pending_documents`,
`documents_received`, and `changes_requested_comments` while remediation is
possible. Upload the requested documents in the existing wizard. Resubmit in
place: `submission_id` remains unchanged and no new submission is created.
After the last required document is accepted, the case returns to
`pending_review` and the portal shows **Waiting for approval**.

```mermaid theme={"theme":{"light":"github-light","dark":"github-dark"}}
flowchart LR
  A["changes_requested"] --> B["Upload pending_documents"]
  B --> C["Same submission_id"]
  C --> D["pending_review"]
```

> **Why did I receive a 409?**
>
> A current self-verification case already exists. Reuse its open link.

See the [error catalog](/zh/errors.md) for actionable error codes.


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